ABOUT

SACIP SUPPORT SERVICES LIMITED is your partner in providing solutions and services that solve your business information, systems and technology problems based on state of the art information technology. SaCIP provide business process analysis and system design, technical expertise, implementation, and training and support services. We as SaCIP pride ourselves on establishing strong, mutually beneficial relationships with you, our customer, to enhance your competitive advantage through our intimate understanding of business’ reliance technology.

We are experts in our domain, and we can quickly analyze your current business and system issues and provide recommendations, alternatives and an estimated budget. Information problems are the nemesis of many companies. Let us help you solve your Information technology problems today, before your competitors use it to their advantage.

Mission

SaCIPs mission is to empower African companies with the most advanced Enterprise Resource (ERPs) and Customer Relationship Management (CRM) Solutions, previously a domain of multi-nation corporations, so that they enhance their operations by concentrating on their core business and thereby, deliver high quality services and products.

The mission is achieved through developing and marketing services, products and programs that provide superior business solutions.

Vision

SaCIPs vision is to be a leading provider of ERP and CRM Solutions in southern Africa, responding to the business needs of different characteristic business setups and sizes, offering best of breed solutions and services that will enable our clients to optimize the efficiency and quality of their work.

We will strive to contribute to the increased efficiency and quality operations of our clientele through the provision of best available products and IT professionals.

Approach

SaCIP focuses on creating solutions in close collaborations with our clients in order to achieve a solution reflecting their specific requirements, needs and wishes.

This involves close interactions with the clients and presentation of different versions of the system (s) with increasing functionality, i.e. using a prototype approach. This approach has the advantage of giving the client the highest possible influence on the final product.

Software is our specialty but to optimize customer service and satisfaction, we also believe in a one-stop-shop approach, integrating a range of products and services and can, for instance, also provide state of the art hardware solutions via our network of partners.

The Organisation

SaCIP Support Services was registered as a firm in July 2002 under cap 388 of the Laws of Zambia. It evolved from experience derived by its founders in off-shore Navision implementations that were being done in the country by a foreign company. The key players of those implementations, which started in the mid 90s, a Zambian and a Kenyan then setup SaCIP Support Services with a view to developing applications within the Navision environment and selling the standard Navision solution reflecting specific client requirements, needs and wishes.

The task immediately was to transform SaCIP into a Navision Solution Centre (NSC) but that was not a very easy task as almost immediately Microsoft bought a stake in Navision and the modalities of partnership were not very clear then. Thus SaCIP was forced to form alliances with some of the best known Navision Solution Centres then in order to continue delivering the Navision solution as well as build its human resource capacity. These included Vega Software of Kenya, AkiliAfrica (formerly Calbro) also of Kenya – Akili has been the best Navision Partner in West, East and Central Africa for the last 5 years – and NGO Consulting of South Africa. So from 2002 SaCIP delivered licenses using these Alliances though it carried out its own implementations.

However, in June 2004, SaCIP became a registered member of the then new Microsoft Partner Program (MSPP), but as a direct response to new demands for improved service delivery and MSPP/SPA requirements, it converted from a firm to a limited company and was incorporated on the 20th of January 2005. In February 2005 SaCIP finally signed a Solution Provider Agreement (SPA) to be authorized by Microsoft to directly deliver Navision licenses to end users without utilizing other partners.

In June 2005 SaCIP become the first Zambian company to satisfy the requirements of the SPA by passing a set of predetermined exams – Navision Financials, Navision Solution Development and Navision Manufacturing. From then on, SaCIP has been on a record breaking mission as regards excellence in the Navision ERP solution. By meeting the requirements of the SPA in 2005, SaCIP in the process set history not only by having the first Zambians to pass Navision exams but also the only company to have Navision Certified Professionals – a feat which remained unchanged until 2007. SaCIP has grown from only having three Certified Navision Consultants to 7 professionals having 15 certifications spread across vital application areas such as Financials, Development, Manufacturing, Business Intelligence, Warehouse Management, Trade, Inventory, Jobs, Resources, Fixed Assets Management etc.

Recently SaCIP broke the records again, becoming the first ever native Gold Certified Partner in Zambia. Either than organizations operating with certifications from outside the country, SaCIP ended the first quarter of 2009 as the only Gold Certified Partner in Zambia. Simply SaCIP is the “supplier of choice” if you would wish to implement an ERP/CRM solution.

Our Products

"Our range of Products can Improve your Productivity"

SaCIP’s experience, dedication and ethics position it as the “supplier of choice” for implementation of Microsoft Dynamics – NAV solutions in Zambia.

Its ability to develop any Add-On to NAV demonstrates its unmatched competency in the product. Two first class Add-Ons - repute NAVISION PAYROLL for and a Micro-Banking Management Application plus several value-added products have left SaCIP unchallenged in the Country.

Microsoft Dynamics NAV formerly known as Microsoft Business Solutions-NAVISION is central to SaCIP’s products. All of SaCIP’s products are built around and within the NAV environment. NAV frees you to focus on your core business with its seamless integration and flexible functionality. Implemented in over 40,000 companies in 70 countries worldwide, you can feel confident about building your business with it. Microsoft Dynamics NAV is a very comprehensive and fully integrated Enterprise Resource System (ERP) covering all business processes including:

❖ Financial Management
❖ Sales and Customer Management
❖ Purchase and Vendor Management
❖ Stock Management including Warehouse Management
❖ Fixed Assets Management
❖ Job/Project Planning, Budgeting and Costing
❖ Manufacturing
❖ Human Resource Management
❖ E-commerce
❖ Cash Management & Dimensional Accounting (ABB)